Privacy policy

Last updated: September 2026

Who is responsible for your data

The data controller is Erica Bordin, HorsePower, Via Verdella 12, Savosa, Canton Ticino, Switzerland.

For any question about this policy, or to exercise any of the rights described below, write to erica@horsepower.coach.

What data we collect

Information relating to a professional engagement: During a coaching, mentor coaching, consulting or training engagement, we keep only the minimum working notes needed to manage the service and follow up on email correspondence. We do not record sessions unless we have made a separate, express agreement with you.

Special-category data: Please do not send health information or other particularly sensitive data through forms or email unless it is necessary. If such information needs to be processed during an engagement, we will provide specific information and, where required by law, ask for your explicit consent.

Confidentiality of coaching sessions: Information shared during coaching sessions is treated as confidential under both the International Coaching Federation Code of Ethics and this Privacy Policy, as well as under applicable data protection law. This duty of confidentiality also applies to working notes and professional correspondence.

We do not use this information for purposes unrelated to delivering the service and do not disclose it to third parties, except to the technical providers processing it on our behalf, with your express consent, or where disclosure is required by law.

Why we process your data and, where the GDPR applies, our legal basis

To reply to you and arrange an introductory call. We process the data needed to respond to your request and take pre-contractual steps at your request.

To deliver the services you have requested. Data relating to coaching, mentor coaching, consulting or training, including minimum working notes and professional correspondence, is processed to perform our contract with you.

To meet legal and accounting obligations. Data needed for invoicing and record keeping is processed to comply with legal obligations.

To keep the website working and secure. Technical data and strictly necessary cookies are processed on the basis of our legitimate interest in operating a secure and functional website. Where consent is required for non-essential cookies or analytics, the processing is based on the consent expressed through the cookie banner.

The tools we use

Squarespace. Squarespace Ireland Limited hosts this website and handles its contact forms.

Calendly. Calendly LLC is used to book calls. When you book, Calendly processes your name, email address and the time slot you choose.

Email. Google Workspace/Gmail is used for correspondence. For users in Switzerland, the service is provided by Google Ireland Limited; data may also be processed by Google LLC and its subprocessors outside Switzerland.

Calendar synchronisation. Apple iCloud is used to synchronise the controller’s calendar. For users in Switzerland, the service is provided by Apple Distribution International Limited; data may also be processed by Apple Inc. in the United States.

Each provider has its own privacy notice and data processing terms, which apply in addition to this policy.

Transfers outside Switzerland

Some providers process personal data outside Switzerland. Squarespace Ireland Limited, Google Ireland Limited and Apple Distribution International Limited are based in Ireland; Calendly LLC is based in the United States. Some data may also be processed in the United States by Squarespace Inc., Google LLC, Apple Inc. and their respective subprocessors.

For transfers from Switzerland to the United States, Squarespace Inc., Calendly LLC and Google LLC rely, where applicable, on the Swiss–U.S. Data Privacy Framework; for data originating in the European Economic Area, the EU–U.S. Data Privacy Framework applies where relevant. Where those mechanisms do not apply or cease to be valid, the providers rely on Standard Contractual Clauses recognised under Swiss and European data protection law. Apple governs international transfers from Switzerland through Standard Contractual Clauses.

Further information is available in each provider’s privacy notice and data processing terms.

How long we keep your data

Enquiries that do not lead to a professional relationship are kept for as long as needed to handle them and in any event for no more than twenty-four months from the last contact.

Booking data follows the same period unless the booking leads to a professional relationship. In that case, the periods below apply.

Minimum working notes and professional correspondence are kept for the duration of the engagement and for no more than three years after it ends, then deleted or anonymised, unless longer retention is required by law or is necessary to establish, exercise or defend a legal claim.

Accounting documents, invoices and supporting records are kept for ten years from the end of the financial year to which they relate, as required by Swiss law.

Technical website data is retained by the providers for the periods stated in their settings and privacy notices, and only for as long as needed for security, operation and statistics.

Your rights

You may ask at any time what personal data we process about you and receive a copy, have inaccurate data corrected, or have data deleted where no legal obligation requires us to keep it. Where provided by law, you may also ask us to restrict a processing operation, object to a specific processing operation, and receive in a portable format data processed by automated means on the basis of your consent or a contract.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. These rights may be limited where retention or processing is required by law or necessary to protect overriding rights.

Write to erica@horsepower.coach. We normally reply within thirty days.

If you live in Switzerland, you may lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC). If you live in the European Union, you may contact the competent supervisory authority in your country.

Changes

If we make changes to this Privacy Policy, we will publish the updated version on this page and revise the date shown at the top. If a change is substantial and affects people with whom we already have a professional relationship, we will also notify them by email.